We are looking for a Service Delivery Manager to join our esteemed client, a leading telecom giant in Europe. This position calls for a dynamic blend of skills, experience, and diverse perspectives, creating a powerful and innovative team.
Job Description:
- Build and lead your own team to meet and exceed customer expectations
- Manage a team of specialists
- Collaborate closely with international counterparts, customers, and colleagues, gaining experience in global cooperation
- Access a wide range of training programs and certifications to enhance your skills and drive customer success
- Receive full support from our team for your personal growth and career development
Personality requirements and skills:
- Extensive experience in customer support, including relevant processes and tools
- Strong background in the quotation, sales process, and billing
- Proficient in TSI-FORCE and familiar with SOM@SAP, including reporting and booking logic
- Experience with SERVICE NOW from a service delivery management perspective
- Knowledge of project management, ITIL, and agile methodologies
- ITIL V4 Foundation, SeM Advanced certification
- Expert-level general IT knowledge and DTAG portfolio familiarity
- Advanced MS Office skills
- German language proficiency (B2/C1), English language proficiency B2
- Strong leadership, communication, negotiation, and time management skills
- Excellent problem-solving and presentation abilities
Benefits:
- Flexible working hours within calendar month
- Employer pension contribution (III. pillar)
- Extra vacation days based on position
- Variable payment - yearly bonus
- Career development opportunities
- Events for employees
- Vacation contribution – for employees with employment contract who are continuously 24 months at least in the company and many more