Business Coordinator

We are seeking a Business Coordinator to join our team and support the Business Relationship Management (BRM) and Service Management (SPM) functions within our client’s banking ecosystem. This role is essential for fostering strong partnerships between internal stakeholders and business units, ensuring alignment with card services and technology capabilities.

Key Responsibilities

• Organize stakeholder engagement activities and provide support to BRM & SPM teams.

• Assist with scheduling and preparation for major internal and external meetings, including agenda creation, documentation, and follow-up actions.

• Maintain accurate records of stakeholder interactions, requests, and initiative tracking.

• Collect and analyze data on service usage, business value metrics, transaction performance, and stakeholder satisfaction.

• Contribute to the creation of stakeholder dashboards and ongoing improvement initiatives.

• Collaborate with cross-functional projects and ensure timely follow-up on action items.

• Support communication and rollout of service changes, product enhancements, and technology updates.

• Manage customer and internal reporting on a monthly, quarterly, yearly, and ad hoc basis.

• Regularly review and update service catalogs, SLAs, and reporting documentation.

• Conduct SLA reporting, reviews, and evaluations.

Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, or a related field (or equivalent work experience).

• Professional working proficiency in English.

• 1–3 years of experience in business support, operations, project coordination, or customer-facing roles, ideally within banking, fintech, or card services.

• Strong written and verbal communication skills.

• Excellent organizational skills with strong attention to detail and accuracy.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint); experience with project or workflow management tools is an advantage.

• Familiarity with card processing systems, transaction flows, or financial services terminology is a plus.

• Curious, proactive, and eager to learn.